Multi-sourcing increases the complexity of the service enormously and the horizon usually ends at the boundaries of the organisations with the Enterprise Service Management (ESM), ITSM and workflow tools used. But how do you achieve cooperative and efficient collaboration under these circumstances, even across company boundaries?
The solution: the SIAM-Broker from Lomnido.
SIAM-Broker is an easy-to-use and efficient software for integrating the service processes of all parties involved, regardless of the tools used. Service information is exchanged reliably, securely and automatically with SIAM Broker.
SIAM Broker enables smooth and future-proof collaboration between providers and customers across the entire service ecosystem. The solution provides a quick-to-deploy and cost-effective way to integrate all your internal applications and external providers/suppliers, regardless of which service management platforms and ITSM processes you use individually.
Connect all integration interfaces (API or non-API) with a single solution to ensure end-to-end process automation and complete transparency.
Regular point-to-point or B2B integrations are not scalable, inflexible and error-prone. The complexity leads to spaghetti code and is difficult and expensive to maintain, especially when changing providers.
A holistic view and understanding of cross-organisational services is not possible.
The SIAM-Broker was developed precisely for multisourcing scenarios and enables smooth collaboration through completely seamless automation. Connections can be established quickly and easily.
All integration interfaces are managed in a single solution. This ensures end-to-end process automation and complete transparency.
SIAM is a management approach that supports organisations in managing their internal and external service providers and helps companies to encourage their suppliers to work together cooperatively and effectively.
Our approach: to bring the added value of the SIAM method and the product, the Lomnido SIAM-Broker, closer in a playful way. A must for every service provider or anyone who operates more than three interfaces to suppliers.
The SIAM-Broker takes collaboration between service providers and service customers to a new level.
Consistency
Automation
Transparency
